ASQ Recorded Webinars for Purchase

 


 0802-logo

 

Past Dinner/Webinar Programs are available for Purchase to support re-certification.

 
Re-certification Units (RU):  Certificate is emailed for .2 RU's will be provided to ASQ Members attending the webinar only.  RU's are based on 1/10 of the hours
 
Cost:  $10.00 each
 
Upon payment, you will be sent a link to the webinar which is only available for a short time due to WebEx security precautions, you will need to complete the request for an updated to link for access to the webinar.
 
Please note:  Audio recordings in 2012 and first quarter of 2013 do not have a strong audio as the speakers were not using their wireless USB microphone. 

 

2/7/17 -- "Too Lean Presentation - Correct SPC Case Study"  -- Cassie Jodon

Quality Assurance and Quality Control both are part of Quality Management, however QA is focused on preventing defects while QC is focused on identifying the defect.

Control Plans are critical quality assurance documents utilized to assist in achieving ISO certification; quick references during internal audits and ease operator training.

They can also be easily converted into a “Quality Audit Plan” to assist production.

A Quality Audit Plan is seen as valued added by the production team. This document outlines QUICK – but valuable - audit points that production can react to immediately when found nonconforming. The audit points should be ones agreed upon between quality and production to ensure buy in and accountablility.

This document is a quality tool that identifies process nonconformances for production because busy production supervisors cannot be everywhere, all the time – and hopefully identifying the problem before it turns into a product nonconformance. If a large amount of the quality teams focus throughout the day is on product audits, it may be too late.

If your company does not have documented Control Plans – that is OK because YOU can create a “Quality Audit Plans” without a previously established Control Plan.

This presentation will provide examples of why Control Plans are valuable and how to start creating Control Plans OR Quality Audit Plans that will become a valuable part of your quality assurance system.

 
register now 195
 

3/17/16 -- "Too Lean Presentation - Correct SPC Case Study"  -- Bob Doering

Listen to what happens when a simple attempt to implement SPC unearths some disturbing quality and process design flaws. Everything from gage choice and usage, process flow, machine location, material temperature control and incorrect specification all come together to create a whirlwind of chaos. This is a real case study, scrubbed to protect the victim. See how a few useful tools sort out the mess. But can it be totally fixed? Find out!

This presentation is very controversial, as it destroys the myth of the normal curve in precision machining!

 
register now 195
 

4/16/15 -- "Quality Tools in Your Career" -- Theresa Whitacre

Quality Progress Career Corner Articles - Sampling of my most popular columns for advice, tools, and tips on how to apply quality principles in your career.

 

 register now 195


 

3/19/15 -- "Process Capability Analysis" -- David Kitska

 This presentation will explain the meaning of process capability and will review the key elements of a process capability analysis (PCA).  Included will be an explanation and comparison of the widely used process capability indices (CPI’s) Cp, Cpk, and Cpm as well as a discussion of the difference between short-term and long-term capability.  Dave will use Minitab and measurements of automotive piston ring diameters to demonstrate a typical PCA and how to check the necessary statistical assumptions of stability and normality. 

 The presentation will emphasize the use of confidence limits on CPI’s for drawing appropriate conclusions.  People often report a calculated Cpk, for instance, as the “actual” process value without appreciating that it is a sample statistic based on a limited time horizon and subject to sampling error and potential bias.   While most quality professionals know well enough not to draw conclusions from sample averages, for example, without conducting hypothesis tests (e.g., Z-tests or t-tests) or without calculating confidence limits, this same prudence is often not practiced when reporting and using sample Cpk values.  Fortunately, Minitab can calculate both one-sided and two-sided confidence bounds for Cp, Cpk, and Cpm with only a few key strokes.  The equations for these limits can be easily programmed into Excel in case one does not have access to Minitab or comparable statistical software.  If time permits, Dave will also demonstrate options available in Minitab for handling non-normal data in a PCA.management is increasingly the responsibility of quality managers, where we have adopted tools for sorting, categorizing, scheduling, ranking, mitigating, and reporting risks until we drown in databases, registers, matrices, and tables.  We know what to do once risks are identified, but how does one get a list together in the first place?  The key element is realizing that our perception of risk is a tacit knowledge activity, with similar risk events perceived differently person-to-person.  Some of us live for the thrill of the chase and others buy insurance for protection.  How do we find out that we have differing perceptions…when our planning fails and all has gone awry?

“Management is prediction,” as stated by Deming, is the bedrock for the learning cycle of PDCA, a highly tacit activity that underpins our conversations about risks.  In this session, we will learn how to use Deming’s theory to have more effective conversations about risks as a team through our own learning cycle, a game.  Roll up your sleeves because this will not be a presentation but rather a simulation to learn how to navigate the monsters and paper cuts of a project toward success.

 

 register now 195


 

2/19/15 -- "Gamification in Risk Management" -- Amanda Parker

 Risk management is increasingly the responsibility of quality managers, where we have adopted tools for sorting, categorizing, scheduling, ranking, mitigating, and reporting risks until we drown in databases, registers, matrices, and tables.  We know what to do once risks are identified, but how does one get a list together in the first place?  The key element is realizing that our perception of risk is a tacit knowledge activity, with similar risk events perceived differently person-to-person.  Some of us live for the thrill of the chase and others buy insurance for protection.  How do we find out that we have differing perceptions…when our planning fails and all has gone awry?

“Management is prediction,” as stated by Deming, is the bedrock for the learning cycle of PDCA, a highly tacit activity that underpins our conversations about risks.  In this session, we will learn how to use Deming’s theory to have more effective conversations about risks as a team through our own learning cycle, a game.  Roll up your sleeves because this will not be a presentation but rather a simulation to learn how to navigate the monsters and paper cuts of a project toward success.

 register now 195


 

1/22/15 -- " Aesthetic Quality Standards – How difficult could it be?" -- Cassie Jodon, Josh Greathouse

All-Clad Metalcrafters, LLC manufactures bonded cookware using American craftsmanship and American-made metals to produce a complete line of superior cookware. As the Quality Systems Manager, I am responsible for the execution of proactive quality measures that ensure an environment of continual improvement while maintaining quality standards and management system certifications.

The specifications for the product are the backbone of any great manufacturing company’s quality system documentation. When I arrived at All-Clad I was shocked to find that a company who had been making cookware for over 40 years had never established product specifications. As quality professionals we know how difficult it would be to conduct training, an audit or root cause analysis without documented specifications. Imagine how hard it would be to reject material for a quality defect without a basis for your findings. As the new quality manager, it became my first objective to create these much needed documents.

It took several months for the quality and production departments to agree upon final specifications. So why is the quality department still being requested to review product defects on a daily basis? Two words – aesthetic defects!

Anyone can be trained to accept or reject a product using a Go/No Go gauge, but what if the product doesn’t look pretty enough? Join me as I discuss the journey of documenting over 60 defects and find out how hard it is to “maintain a spec” when 70% of those defects are aesthetic in nature.

Since aesthetic defects are not “black and white”, we will talk about how critical operational definitions are to define and the need to continually reduce the “gray” area. We will discuss the need for ongoing training to ensure that quality standards do not slide - both from an inspectors standpoint (not rejecting a good product) and from a management standpoint (not accepting poor quality in order to meet company goals).

 register now 195

 


 
10/23/14 -- "ASQ Journey for Excellence", Nick Skovran
 

Nick Skovran, your Chair-Elect for 2014, started with an historical perspective of ASQ Pittsburgh Section and the group's accomplishments. An historical perspective for the Baldrige Award established in 1987 by President Ronald Reagan was also presented.

Mr. Skovran described each area for Baldrige Self-Assessment and how ASQ Pittsburgh has addressed each requirement. Key processes have been identified by the Section and our associated scorecard metrics.

 register now 195


 

 

 

 05/22/14 -- "Getting Your Metrics Right", Denny Ross

This talk discussed the application of regression tolerance intervals for bounding the values of a dependent variable, which can be used as the basis for engineering design limits which depend on certain process input variables such as temperature, pressure, voltage, stress, etc. So…what if I asked you if you know your 3 vital metrics for your business or organization?  Would you be able to tell me what they are??  Every business or organization must recognize and appreciate the vital few metrics (measures of success) that underpin its vision of the future.  Our key metrics are the directional signs along the road to our vision that tell us if we’re headed in the right direction.  This presentation comes with a caution.  Don’t expect this to be just me presenting to you…this is going to be interactive!  It’s going to be engaging, thought-provoking and yes, fun.  I have spent a great deal of my career working to improve processes, and a key lesson-learned that I will share with you is process improvement starts with getting your metrics right.

 register now 195

 

 


 

02/20/14 -- "Regression Tolerance Intervals: Their Meaning and Application", Dave Kitska

 

This talk discussed the application of regression tolerance intervals for bounding the values of a dependent variable, which can be used as the basis for engineering design limits which depend on certain process input variables such as temperature, pressure, voltage, stress, etc. The presentation begins with a brief review of linear regression, using a simplified corrosion weight loss example. This example will then motivate the calculation of one-sided and two-sided regression tolerance limits for capturing of the future output values of a process with confidence. Regression tolerance intervals are not to be confused with confidence intervals or prediction intervals, which have different meanings and purposes. Although regression tolerance intervals can be quite useful, they appear to receive little attention in the quality literature. The presentation will also introduce a Minitab macro which Dave has written for calculating tolerance limits for simple and multiple regression models.

 

 register now 195

 


 

 01/16/14 -- "Building, Maintaining

& Sustaining a Successful and Beneficial Calibration Program", George Urban

Having a calibration program simply because “the ISO standard says we have to” is not fully utilizing the benefits such a program can have throughout the entire organization. Learn how to streamline your system, what points to look for while choosing a calibration provider, what questions to ask internal and of calibration providers as well as self auditing techniques to achieve a calibration program that not only MEETS the standard, it surpasses and provides value to the company. 

Please note:  Audio only.  Speaker did not provide any materials.

 register now 195

  More Info:   What You Missed Newsletter!  -- January 2014 Dinner/Webinar Program


 

11/14/13 -- "Joy in Managing Change: A Necessity not a Nicety", Paul Armstrong

Worried about managing change?  Follow Deming’s advice in a 2010’s way.  Drive out fear, create joy in work and continually improve are mutual necessities, not niceties. Learn how to apply this philosophy to managing change in our era of social networking technology, global innovation teams and knowledge sharing communities.  This session will ignite your enthusiasm and provide a strategy for managing change through building connections, tapping creativity and accelerating contribution.

 register now 195

  More Info:  What You Missed Newsletter!  --  November 2013 Dinner/Webinar Program


 10/24/13 -- "Building a Sucessful Customer Satisfaction and Loyalty Program", Adrian Posteraro

Providing good customer service isn’t good enough anymore. It’s all about building customer loyalty. Achieving customer loyalty doesn’t just happen. It takes planning, process integration, and consistent performance. The results can be incremental revenue and market share, enhanced customer referrals, competitive advantage, and operational improvements. Learn the 6 building blocks of implementing a successful loyalty program that was twice recognized by winning the Malcolm Baldrige National Quality Award. If you are just starting a customer satisfaction journey or looking to enhance your current program, this presentation will provide you with actionable take-a ways and a strategy for implementing change.

 register now 195

More Info:  What You Missed Newsletter!  --  October 2013 Dinner/Webinar Program 


09/19/13 -- "Reputation for Superior Quality", Dr. Nir Kossovsky

Quality officers laboring under the implicit imperative to demonstrate their value look to the day when their contributions can be transparently appreciated. That day has arrived. The rocketing board-level obsession with corporate reputation, the value it represents, and the essential role of product and service quality in increasing, protecting and potentially restoring that value creates an opportunity of a lifetime. Reputational value is more closely tied to what you can do to improve quality, and much less about what people say. In this talk you will learn how quality-associated operational failures become reputational crises, and how you can mitigate both the risks and consequences to create enterprise value. You will learn to differentiate reputation value created by action from brand value created by promises; the limitations of marketing and PR in quality-associated crisis management; the importance of both governance and operational risk controls; and tools for better enterprise risk management.

 register now 195

  More Info:  What You Missed Newsletter!  --  September 2013 Dinner/Webinar Program


 03/21/13 -- "Journey to Distrinction", Nick Skovran

Results of ASQ Pittsburgh's Application for Keystone Alliance for Performance Excellence (KAPE), Pennsylvania's top quality award are presented.  Nick will provide participants with a presentation on the contents of this report, review the ASQ National 2013 Business Plan and ASQ Pittsburgh's Scorecard results to date.

 register now 195

 Please note:  Audio recordings in 2012 and first quarter of 2013 do not have a strong audio as the speakers were not using their wireless USB microphone. 

More Info:  What You Missed Newsletter!  --  March 2013 Dinner/Webinar Program


 02/21/13 -- "Introduction to Engineering Process Control", Dave Kitska

 This talk discusses the application of regression tolerance intervals for bounding the values of a dependent variable, which can be used as the basis for engineering design limits which depend on certain process input variables such as temperature, pressure, voltage, stress, etc. The presentation begins with a brief review of linear regression, using a simplified corrosion weight loss example. This example will then motivate the calculation of one-sided and two-sided regression tolerance limits for capturing of the future output values of a process with confidence. Regression tolerance intervals are not to be confused with confidence intervals or prediction intervals, which have different meanings and purposes. Although regression tolerance intervals can be quite useful, they appear to receive little attention in the quality literature. The presentation will also introduce a Minitab macro which Dave has written for calculating tolerance limits for simple and multiple regression models.

 register now 195

 

Please note:  Audio recordings in 2012 and first quarter of 2013 do not have a strong audio as the speakers were not using their wireless USB microphone. 

More Info:  What You Missed Newsletter!  --  February 2013 Dinner/Webinar Program
 


 10/18/12 -- "Build Objective Evidence to Evaluate Your Training and Harness Training Power to Make Change Stick" , Doug Hagy 

Discussion Topics:
1. Get to know the thinking behind training program evaluation.
2. See simple tools for gathering training performance evidence.
3. Learn to view training evaluation as a driver for corrective action and continual improvement.
4. Discover how your training programs can serve as cornerstones for organizational change initiatives;
    elevating training best practices to crucial for change management success.

5. Learn how to focus your training efforts to create lasting value.
6. Get the skinny on ways to make training ‘LEAN’.

Upon completion of this program, participants will:
1. Understand how training disciplines can be elevated to core capabilities essential to achieving sustained change.
2. Appreciate the importance of delivering the right behaviors to the organization.
3. Be conversant in ways to inspire “informal” learning to deliver desired organization impact.
4. Recognize the value of building higher level evaluation into high consequence training programs.
 
Webinar registrants will receive a link to a worksheet to download and use during the program.

 register now 195

 Please note:  Audio recordings in 2012 and first quarter of 2013 do not have a strong audio as the speakers were not using their wireless USB microphone. 

More Info:  What You Missed Newsletter!  --  October 2012 Dinner/Webinar Program


  09/20/12 -- "Design for Six Sigma", Sharon Gregory

The presentation will kick-off with a hands-on team exercise in collaboration, innovation & creativity that will lead to a discussion to further understand the concept and definition of Design for Six Sigma (DFSS). The DFSS discussion will focus on the principles, benefits & applications of DFSS in addition to a comparison of the traditional DMAIC (Define, Measure, Analyze, Improve, Control) Six Sigma methodology. The DFSS and “Process” Six Sigma methodologies will be compared & contrasted and the DMADV (Define, Measure, Analyze, Design, Verify) methodology commonly associated with DFSS will be explained and compared to the typical DMAIC methodology. Roadmaps for both with be presented.

register now 195

Please note:  Audio recordings in 2012 and first quarter of 2013 do not have a strong audio as the speakers were not using their wireless USB microphone. 

FOR THOSE ATTENDING THE WEBINAR:

Individuals attending via webinar may choose to participate in the innovation team exercise which would require that they have the following items prior to the presentation: 20 pieces of uncooked spaghetti, 1 yard of string, 1 yard of masking tape, 1 marshmallow and a tape measure. Webinar attendees would be encouraged to attempt the team exercise individually to experience the thought process of innovation but would still gain the powerful lessons learned through watching the teams.”


 

 


 0802-logo

 

Past Dinner/Webinar Programs are available for Purchase to support re-certification.

 
Re-certification Units (RU):  Certificate is emailed for .2 RU's will be provided to ASQ Members attending the webinar only.  RU's are based on 1/10 of the hours
 
Cost:  $10.00 each
 
Upon payment, you will be sent a link to the webinar which is only available for a short time due to WebEx security precautions, you will need to complete the request for an updated to link for access to the webinar.
 
Please note:  Audio recordings in 2012 and first quarter of 2013 do not have a strong audio as the speakers were not using their wireless USB microphone. 

4/16/15 -- "Quality Tools in Your Career" -- Theresa Whitacre

Quality Progress Career Corner Articles - Sampling of my most popular columns for advice, tools, and tips on how to apply quality principles in your career.

 

 

 

 register now 195

 

 


 

3/19/15 -- "Process Capability Analysis" -- David Kitska

 This presentation will explain the meaning of process capability and will review the key elements of a process capability analysis (PCA).  Included will be an explanation and comparison of the widely used process capability indices (CPI’s) Cp, Cpk, and Cpm as well as a discussion of the difference between short-term and long-term capability.  Dave will use Minitab and measurements of automotive piston ring diameters to demonstrate a typical PCA and how to check the necessary statistical assumptions of stability and normality. 

 The presentation will emphasize the use of confidence limits on CPI’s for drawing appropriate conclusions.  People often report a calculated Cpk, for instance, as the “actual” process value without appreciating that it is a sample statistic based on a limited time horizon and subject to sampling error and potential bias.   While most quality professionals know well enough not to draw conclusions from sample averages, for example, without conducting hypothesis tests (e.g., Z-tests or t-tests) or without calculating confidence limits, this same prudence is often not practiced when reporting and using sample Cpk values.  Fortunately, Minitab can calculate both one-sided and two-sided confidence bounds for Cp, Cpk, and Cpm with only a few key strokes.  The equations for these limits can be easily programmed into Excel in case one does not have access to Minitab or comparable statistical software.  If time permits, Dave will also demonstrate options available in Minitab for handling non-normal data in a PCA.management is increasingly the responsibility of quality managers, where we have adopted tools for sorting, categorizing, scheduling, ranking, mitigating, and reporting risks until we drown in databases, registers, matrices, and tables.  We know what to do once risks are identified, but how does one get a list together in the first place?  The key element is realizing that our perception of risk is a tacit knowledge activity, with similar risk events perceived differently person-to-person.  Some of us live for the thrill of the chase and others buy insurance for protection.  How do we find out that we have differing perceptions…when our planning fails and all has gone awry?

“Management is prediction,” as stated by Deming, is the bedrock for the learning cycle of PDCA, a highly tacit activity that underpins our conversations about risks.  In this session, we will learn how to use Deming’s theory to have more effective conversations about risks as a team through our own learning cycle, a game.  Roll up your sleeves because this will not be a presentation but rather a simulation to learn how to navigate the monsters and paper cuts of a project toward success.

 

 register now 195


 

2/19/15 -- "Gamification in Risk Management" -- Amanda Parker

 Risk management is increasingly the responsibility of quality managers, where we have adopted tools for sorting, categorizing, scheduling, ranking, mitigating, and reporting risks until we drown in databases, registers, matrices, and tables.  We know what to do once risks are identified, but how does one get a list together in the first place?  The key element is realizing that our perception of risk is a tacit knowledge activity, with similar risk events perceived differently person-to-person.  Some of us live for the thrill of the chase and others buy insurance for protection.  How do we find out that we have differing perceptions…when our planning fails and all has gone awry?

“Management is prediction,” as stated by Deming, is the bedrock for the learning cycle of PDCA, a highly tacit activity that underpins our conversations about risks.  In this session, we will learn how to use Deming’s theory to have more effective conversations about risks as a team through our own learning cycle, a game.  Roll up your sleeves because this will not be a presentation but rather a simulation to learn how to navigate the monsters and paper cuts of a project toward success.

 register now 195


 

1/22/15 -- " Aesthetic Quality Standards – How difficult could it be?" -- Cassie Jodon, Josh Greathouse

All-Clad Metalcrafters, LLC manufactures bonded cookware using American craftsmanship and American-made metals to produce a complete line of superior cookware. As the Quality Systems Manager, I am responsible for the execution of proactive quality measures that ensure an environment of continual improvement while maintaining quality standards and management system certifications.

The specifications for the product are the backbone of any great manufacturing company’s quality system documentation. When I arrived at All-Clad I was shocked to find that a company who had been making cookware for over 40 years had never established product specifications. As quality professionals we know how difficult it would be to conduct training, an audit or root cause analysis without documented specifications. Imagine how hard it would be to reject material for a quality defect without a basis for your findings. As the new quality manager, it became my first objective to create these much needed documents.

It took several months for the quality and production departments to agree upon final specifications. So why is the quality department still being requested to review product defects on a daily basis? Two words – aesthetic defects!

Anyone can be trained to accept or reject a product using a Go/No Go gauge, but what if the product doesn’t look pretty enough? Join me as I discuss the journey of documenting over 60 defects and find out how hard it is to “maintain a spec” when 70% of those defects are aesthetic in nature.

Since aesthetic defects are not “black and white”, we will talk about how critical operational definitions are to define and the need to continually reduce the “gray” area. We will discuss the need for ongoing training to ensure that quality standards do not slide - both from an inspectors standpoint (not rejecting a good product) and from a management standpoint (not accepting poor quality in order to meet company goals).

 register now 195

 


 
10/23/14 -- "ASQ Journey for Excellence", Nick Skovran
 

Nick Skovran, your Chair-Elect for 2014, started with an historical perspective of ASQ Pittsburgh Section and the group's accomplishments. An historical perspective for the Baldrige Award established in 1987 by President Ronald Reagan was also presented.

Mr. Skovran described each area for Baldrige Self-Assessment and how ASQ Pittsburgh has addressed each requirement. Key processes have been identified by the Section and our associated scorecard metrics.

 register now 195


 

 

 

 05/22/14 -- "Getting Your Metrics Right", Denny Ross

This talk discussed the application of regression tolerance intervals for bounding the values of a dependent variable, which can be used as the basis for engineering design limits which depend on certain process input variables such as temperature, pressure, voltage, stress, etc. So…what if I asked you if you know your 3 vital metrics for your business or organization?  Would you be able to tell me what they are??  Every business or organization must recognize and appreciate the vital few metrics (measures of success) that underpin its vision of the future.  Our key metrics are the directional signs along the road to our vision that tell us if we’re headed in the right direction.  This presentation comes with a caution.  Don’t expect this to be just me presenting to you…this is going to be interactive!  It’s going to be engaging, thought-provoking and yes, fun.  I have spent a great deal of my career working to improve processes, and a key lesson-learned that I will share with you is process improvement starts with getting your metrics right.

 register now 195

 

 


 

02/20/14 -- "Regression Tolerance Intervals: Their Meaning and Application", Dave Kitska

 

This talk discussed the application of regression tolerance intervals for bounding the values of a dependent variable, which can be used as the basis for engineering design limits which depend on certain process input variables such as temperature, pressure, voltage, stress, etc. The presentation begins with a brief review of linear regression, using a simplified corrosion weight loss example. This example will then motivate the calculation of one-sided and two-sided regression tolerance limits for capturing of the future output values of a process with confidence. Regression tolerance intervals are not to be confused with confidence intervals or prediction intervals, which have different meanings and purposes. Although regression tolerance intervals can be quite useful, they appear to receive little attention in the quality literature. The presentation will also introduce a Minitab macro which Dave has written for calculating tolerance limits for simple and multiple regression models.

 

 register now 195

 


 

 01/16/14 -- "Building, Maintaining

& Sustaining a Successful and Beneficial Calibration Program", George Urban

Having a calibration program simply because “the ISO standard says we have to” is not fully utilizing the benefits such a program can have throughout the entire organization. Learn how to streamline your system, what points to look for while choosing a calibration provider, what questions to ask internal and of calibration providers as well as self auditing techniques to achieve a calibration program that not only MEETS the standard, it surpasses and provides value to the company. 

Please note:  Audio only.  Speaker did not provide any materials.

 register now 195

  More Info:   What You Missed Newsletter!  -- January 2014 Dinner/Webinar Program


 

11/14/13 -- "Joy in Managing Change: A Necessity not a Nicety", Paul Armstrong

Worried about managing change?  Follow Deming’s advice in a 2010’s way.  Drive out fear, create joy in work and continually improve are mutual necessities, not niceties. Learn how to apply this philosophy to managing change in our era of social networking technology, global innovation teams and knowledge sharing communities.  This session will ignite your enthusiasm and provide a strategy for managing change through building connections, tapping creativity and accelerating contribution.

 register now 195

  More Info:  What You Missed Newsletter!  --  November 2013 Dinner/Webinar Program


 10/24/13 -- "Building a Sucessful Customer Satisfaction and Loyalty Program", Adrian Posteraro

Providing good customer service isn’t good enough anymore. It’s all about building customer loyalty. Achieving customer loyalty doesn’t just happen. It takes planning, process integration, and consistent performance. The results can be incremental revenue and market share, enhanced customer referrals, competitive advantage, and operational improvements. Learn the 6 building blocks of implementing a successful loyalty program that was twice recognized by winning the Malcolm Baldrige National Quality Award. If you are just starting a customer satisfaction journey or looking to enhance your current program, this presentation will provide you with actionable take-a ways and a strategy for implementing change.

 register now 195

More Info:  What You Missed Newsletter!  --  October 2013 Dinner/Webinar Program 


09/19/13 -- "Reputation for Superior Quality", Dr. Nir Kossovsky

Quality officers laboring under the implicit imperative to demonstrate their value look to the day when their contributions can be transparently appreciated. That day has arrived. The rocketing board-level obsession with corporate reputation, the value it represents, and the essential role of product and service quality in increasing, protecting and potentially restoring that value creates an opportunity of a lifetime. Reputational value is more closely tied to what you can do to improve quality, and much less about what people say. In this talk you will learn how quality-associated operational failures become reputational crises, and how you can mitigate both the risks and consequences to create enterprise value. You will learn to differentiate reputation value created by action from brand value created by promises; the limitations of marketing and PR in quality-associated crisis management; the importance of both governance and operational risk controls; and tools for better enterprise risk management.

 register now 195

  More Info:  What You Missed Newsletter!  --  September 2013 Dinner/Webinar Program


 03/21/13 -- "Journey to Distrinction", Nick Skovran

Results of ASQ Pittsburgh's Application for Keystone Alliance for Performance Excellence (KAPE), Pennsylvania's top quality award are presented.  Nick will provide participants with a presentation on the contents of this report, review the ASQ National 2013 Business Plan and ASQ Pittsburgh's Scorecard results to date.

 register now 195

 Please note:  Audio recordings in 2012 and first quarter of 2013 do not have a strong audio as the speakers were not using their wireless USB microphone. 

More Info:  What You Missed Newsletter!  --  March 2013 Dinner/Webinar Program


 02/21/13 -- "Introduction to Engineering Process Control", Dave Kitska

 This talk discusses the application of regression tolerance intervals for bounding the values of a dependent variable, which can be used as the basis for engineering design limits which depend on certain process input variables such as temperature, pressure, voltage, stress, etc. The presentation begins with a brief review of linear regression, using a simplified corrosion weight loss example. This example will then motivate the calculation of one-sided and two-sided regression tolerance limits for capturing of the future output values of a process with confidence. Regression tolerance intervals are not to be confused with confidence intervals or prediction intervals, which have different meanings and purposes. Although regression tolerance intervals can be quite useful, they appear to receive little attention in the quality literature. The presentation will also introduce a Minitab macro which Dave has written for calculating tolerance limits for simple and multiple regression models.

 register now 195

 

Please note:  Audio recordings in 2012 and first quarter of 2013 do not have a strong audio as the speakers were not using their wireless USB microphone. 

More Info:  What You Missed Newsletter!  --  February 2013 Dinner/Webinar Program
 


 10/18/12 -- "Build Objective Evidence to Evaluate Your Training and Harness Training Power to Make Change Stick" , Doug Hagy 

Discussion Topics:
1. Get to know the thinking behind training program evaluation.
2. See simple tools for gathering training performance evidence.
3. Learn to view training evaluation as a driver for corrective action and continual improvement.
4. Discover how your training programs can serve as cornerstones for organizational change initiatives;
    elevating training best practices to crucial for change management success.

5. Learn how to focus your training efforts to create lasting value.
6. Get the skinny on ways to make training ‘LEAN’.

Upon completion of this program, participants will:
1. Understand how training disciplines can be elevated to core capabilities essential to achieving sustained change.
2. Appreciate the importance of delivering the right behaviors to the organization.
3. Be conversant in ways to inspire “informal” learning to deliver desired organization impact.
4. Recognize the value of building higher level evaluation into high consequence training programs.
 
Webinar registrants will receive a link to a worksheet to download and use during the program.

 register now 195

 Please note:  Audio recordings in 2012 and first quarter of 2013 do not have a strong audio as the speakers were not using their wireless USB microphone. 

More Info:  What You Missed Newsletter!  --  October 2012 Dinner/Webinar Program


  09/20/12 -- "Design for Six Sigma", Sharon Gregory

The presentation will kick-off with a hands-on team exercise in collaboration, innovation & creativity that will lead to a discussion to further understand the concept and definition of Design for Six Sigma (DFSS). The DFSS discussion will focus on the principles, benefits & applications of DFSS in addition to a comparison of the traditional DMAIC (Define, Measure, Analyze, Improve, Control) Six Sigma methodology. The DFSS and “Process” Six Sigma methodologies will be compared & contrasted and the DMADV (Define, Measure, Analyze, Design, Verify) methodology commonly associated with DFSS will be explained and compared to the typical DMAIC methodology. Roadmaps for both with be presented.

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Please note:  Audio recordings in 2012 and first quarter of 2013 do not have a strong audio as the speakers were not using their wireless USB microphone. 

FOR THOSE ATTENDING THE WEBINAR:

Individuals attending via webinar may choose to participate in the innovation team exercise which would require that they have the following items prior to the presentation: 20 pieces of uncooked spaghetti, 1 yard of string, 1 yard of masking tape, 1 marshmallow and a tape measure. Webinar attendees would be encouraged to attempt the team exercise individually to experience the thought process of innovation but would still gain the powerful lessons learned through watching the teams.”